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Terms and Conditions

Status: 01.06.2016

  1. Scope of application

    By accessing this website we assume the user accept these terms and conditions in full of KIWIDECO SIA. Do not continue to use KIWIDECO SIA's website if you do not accept all of the terms and conditions stated on this page.

    The company KIWIDECO SIA, represented by its managing directors operates an online store at the web address which sells handmade candles. These General Terms of Business (hereafter General Terms) apply exclusively to the business relationship between KIWIDECO SIA and the customer in the KIWIDECO SIA online shop. The version in force at the time of the order shall apply. KIWIDECO SIA does not accept any differing terms of the customer unless KIWIDECO SIA has expressly agreed to their applicability in writing.

  2. Scope of application

    The contracting party is KIWIDECO SIA.

  3. Contract Conclusion

    KIWIDECO SIA offers goods on the Internet. Barring any stipulations to the contrary in the item description, these may be purchased by the customer through KIWIDECO SIA’ Internet offering. The presentation of the products in the JJ KIWIDECO SIA online Shop does not constitute a binding offer. It is subject to change and non-binding.
    Your order constitutes an offer to us to conclude a contract of purchase. When you place an order at the KIWIDECO SIA online Shop, we will send you a confirmation email confirming receipt of your order by us and listing the order details (order confirmation). This order confirmation does not constitute acceptance of your offer, but merely informs you that we have received your order. A contract of purchase is not established until the ordered product is dispatched to you. We save the text of the contract, and you may print out the contract details. The language of the contract is English.
    By placing an order, the customer accepts the General Terms and delivery terms of the KIWIDECO SIA online Shop. The applicable prices are those at the time of ordering. All prices quoted are inclusive of the statutory value added tax plus any delivery charges. Our prices do not include Import Duty and GST/VAT applicable in your country. You will pay Import Duty and VAT to the courier and the courier will make a VAT invoice. Please note that, for all of our products, we only accept orders for quantities that are typical for a normal household. This applies both to the quantity ordered in a single order and to several orders for the same product, each of which is for a quantity typical for a normal household. For wholesale inquiries, please contact us by e-mail

  4. Returns Right

    If you are acting as a consumer, you may return the goods received, without stating a reason, within 14 days. The allocated cancellation timeframe is 14 days, effective the day that you or an assigned third party, who may not be the carrier/courier, took said commodities into their possession. To administer your right to cancel your order, you have to inform us by sending us an explicit declaration stating that you are repealing your contract of purchase (for example: by sending us a letter in the mail, fax, or an email).

    This right applies only to unworn, unwashed and flawless goods.

    Please ship the items to:
    Ausekļa prospekts 1-45
    Ogre, LV-5001


    If you repeal your contract of purchase, we are obligated to refund all payments that we have received from you, except shipping costs. The payment method which was used to make the transaction will also be used for the reimbursement, unless we have explicitly agreed to something else. For example, if you paid by PayPal, we will use PayPal for the reimbursement. You will not be charged any fees for the reimbursement. We reserve the right to withhold the reimbursement until we have received the returned items or until we have received your notification that you have returned the items, whichever comes first. The items have to be sent back to us immediately and no later than fourteen days after the date on which you have notified us of the cancellation of this contract. The extended deadline will be granted if the items are sent back within fourteen days. All return shipments are at your expense. You required to compensate us for any loss in value if the loss in value can be traced back to unnecessary handling, which goes beyond the admissible proofing of the condition of the item, its characteristics and functionality.

  5. Delivery

    KIWIDECO SIA delivers its products via Latvia Post International delivery. All consignments have tracking numbers. You can track your ordered items by

  6. tracking service.

    However, KIWIDECO SIA reserves the discretion to use a logistics partner of its choice. Unless otherwise agreed, delivery shall take place from the KIWIDECO SIA warehouse to the delivery address supplied by the customer. If a contract of purchase has been established in accordance with the aforementioned regulations, the goods will be delivered to the customer within 5 to 30 working days of conclusion of the contract. If delivery takes longer than 30 days, the customer may cancel the contract and, if he has already made payment, will receive an immediate refund. The delivery times will depend on the shipping method and the place of delivery. If, through no fault of its own, KIWIDECO SIA is unable to deliver the goods ordered because, for instance, its supplier does not fulfil its contractual obligations, KIWIDECO SIA shall be entitled to cancel the contract with the customer. In this event, the customer will be informed immediately that the product ordered is not available. The customer’s legal rights are not affected. In the event of non-delivery, the customer will receive an immediate refund if he has already made payment.

    The delivery cost are depend on delivery country and are shown while ordering process.

    For other shipping methods (DHL, TNT, DPD, FedEx etc.) please contact us by e-mail

  7. Payment and default payment

    The customer may pay the purchase price by prepayment, credit card or paypal. The customer chooses the payment method. Payment by posting cash or cheques is not accepted. KIWIDECO SIA accepts no liability for loss. If payment is made by prepayment, the customer must transfer the invoice amount to the specified account, quoting the invoice number, within 7 days of receipt of the order confirmation sent by email. If the transfer is not received by KIWIDECO SIA within 7 working days of the order date, we reserve the right to cancel the order.

    Bank: XXX
    Bank SWIFT: XXX
    Bank address: XXX

    The customer’s credit card details are treated in strict confidence. Third parties do not have access to your credit card details, in any form. Please note that amounts paid by credit card will be charged to your card immediately. We accept the following credit cards: Visa and Master Card. Credits for returns will be transferred back to the bank account which you provide.

  8. Liability and warranty

    If the purchased item has a defect, the legal provisions shall apply. In this case, please contact us by e-mail

  9. . These claims of the customer cannot be assigned. Unless provided otherwise below, further claims of the customer are excluded, whatever their legal grounds. Therefore, KIWIDECO SIA shall not be liable for damage not sustained by the delivery item itself; in particular, KIWIDECO SIA shall not be liable for loss of profit or other financial loss suffered by the customer. Insofar as the contractual liability of KIWIDECO SIA is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

    The aforementioned limitation of liability shall not apply insofar as the damage was caused by intent or gross negligence or in the event of personal injury. It shall also not apply if the customer asserts claims regulated by law. If KIWIDECO SIA negligently violates a material contractual obligation, its liability to pay damages for property damage shall be limited to the damage that typically occurs. If the supplementary performance takes the form of a replacement delivery, the customer is obliged to return to KIWIDECO SIA the goods initially delivered within 30 days, at the expense of KIWIDECO SIA. The defective goods must be returned in accordance with the legal provisions. KIWIDECO SIA reserves the right to claim compensation subject to the requirements stipulated by law.

    User manual you can find on page User Manual

  10. Copyright

    All rights reserved. The content and layout of the KIWIDECO SIA website are protected by copyright and other protective laws. Unless otherwise indicated, all brand labels in the KIWIDECO SIA online Shop are protected by trademark law. This applies in particular to KIWIDECO SIA brands, company logos and emblems. No changes may be made to these pages.

  11. Final provisions

    Should one or more provisions be ineffective, this shall not affect the validity of the other provisions. The relevant provisions of law shall apply in place of the ineffective provisions.
    The jurisdiction stipulated by law shall apply vis-à-vis consumers. Latvian law applies, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

  12. Cookies

    We employ the use of cookies. By using KIWIDECO SIA's website you consent to the use of cookies in accordance with KIWIDECO SIA’s privacy policy.
    Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

  13. Miscellaneous

    Unless otherwise stated, KIWIDECO SIA and/or it’s licensors own the intellectual property rights for all material on KIWIDECO SIA. All intellectual property rights are reserved. You may view and/or print pages from for your own personal use subject to restrictions set in these terms and conditions.